Terms of service.

Ozzie Spark Safety is operated by Frederik Muller trading as Ozzie Spark (Ozzie Spark Services), ABN 11 317 453 573, Toowoomba, Queensland, Australia. Contact infoozziespark@gmail.com.

1. The service

We provide workplace safety awareness lessons, knowledge questions and training records for businesses. The service initially covers selected topics relevant to hospitality, accommodation and retail. It is not an accredited training organisation, a source of legal advice, or a guarantee that your business meets every legal requirement.

A completion certificate records the listed lessons and assessment results. It does not certify practical competence, authorise hazardous work, or replace workplace induction, task instruction, supervision, risk controls or required qualifications. Food safety qualifications, Responsible Service of Alcohol, first aid and licensed work requirements must be checked separately.

2. Business and worker accounts

You must be authorised to act for the business you register. Provide accurate information, protect account credentials and ensure that only authorised people access business records. Each worker must use their own assigned account, unless a session is explicitly recorded as manager-supervised. Do not complete another person's assessment or misrepresent a test record as employee evidence.

The business decides which workers and duties to include, checks that the training suits their actual work and state or territory, provides appropriate local instruction, and follows up gaps. Tell workers how their information will be used and ensure you have authority to provide it.

3. Subscription and free trial

The standard price is AUD $39 per business per month, including GST. A new eligible business receives a seven-day free trial. A trial alone does not authorise us to charge you: you must explicitly complete subscription checkout. The amount, first charge date and recurring billing terms are shown at checkout.

A paid subscription renews monthly until cancelled. Cancel through the billing portal before the next renewal. Cancellation stops future renewal charges and normally leaves access available until the paid period ends. A permanently complimentary account has no subscription charge or renewal requirement.

We will give at least 30 days' notice of a price change, which will apply no earlier than a later renewal. You can cancel before the new price applies. Refunds and remedies required by Australian Consumer Law remain available. Contact us about a billing error or service problem; these terms do not impose a blanket no-refund rule.

4. Records and cancellation

You can print certificates and detailed records and should retain copies needed for your business. Expiry or cancellation of paid access does not by itself delete stored training records. New assignments and learning may be restricted when access expires. Record access remains subject to account security, lawful retention and any later account-closure request.

Contact us to request an export or account closure. We will discuss the scope, authority and consequences before deleting records, including any legal reason to retain particular information. Do not rely on this service as your only record archive.

5. AI guidance and content changes

Optional AI guidance suggests questions about duties. Managers must verify its suggestions; it can omit hazards or make mistakes. Do not upload sensitive personal information to AI guidance. AI does not make employment decisions or approve compliance. Assigned training retains its recorded content version. Later updates do not rewrite completed assessments.

Draft or test content is identified where used. A test certificate is not evidence that a real employee completed released training.

6. Acceptable use and ownership

Use the service for your own business's training. Do not resell accounts, distribute the lesson library as your own product, attempt unauthorised access, interfere with the service, falsify records or use automation to evade usage limits. Ozzie Spark owns the app and its original content. You retain your rights in information you supply and authorise us to process it to provide the service.

Reasonable technical limits protect availability, including limits on AI requests. We will explain a restriction affecting ordinary use and work with you to resolve it. We may restrict access promptly where needed to address a security incident or unlawful use, and will explain and review the restriction where it is safe and lawful to do so.

7. Availability and responsibility

We aim to provide a dependable service, but do not promise uninterrupted availability. Maintenance, network problems and third-party outages can affect access. Report problems to our support address. We remain responsible for the obligations and guarantees that the law places on us; nothing here excludes rights or remedies that cannot lawfully be excluded.

8. Privacy, changes and disputes

Our Privacy Policy explains how we handle information. We will notify account holders of material terms changes and give reasonable notice where practicable. Changes will not retrospectively alter recorded training outcomes or remove accrued statutory rights.

Please contact us first so we can try to resolve a concern. Queensland and Australian law apply, without removing mandatory rights that apply elsewhere. These terms do not prevent you from contacting an appropriate regulator, tribunal or court.